Terms and Conditions

These terms apply when you book and pay for a coaching session with The Crew Academy. By completing a booking you agree to them. Questions? Email thecrewacademyy@gmail.com.

Our services

We provide cabin crew interview coaching, CV/application reviews and related preparation. Coaching is guidance and practice to help you prepare — it is not a guarantee of an interview, a job offer or employment with any airline.

Booking & payment

• You submit a booking request with your preferred date and details. We'll email you within 24 hours to confirm your available spot and the next steps.
• Prices are shown in the Programs section. Once you're happy with the confirmed time, we'll email you payment details (bank transfer). Your place is secured once payment is received.
• After your payment is received you'll get a confirmation email with everything you need for your session(s); the meeting link is sent before you meet.

Rescheduling

Need a different time? You may reschedule once, free of charge, if you give at least 24 hours' notice before your session. Email thecrewacademyy@gmail.com and we'll find a new slot.

Refunds & cancellations

• Cancel 48+ hours before your session for a full refund.
• Cancel within 48 hours of your session: we offer a one-time reschedule instead of a refund.
• No-show (missing your session without notice): the session is treated as delivered and is non-refundable.

Approved refunds are returned to your original account by bank transfer.

Your responsibilities

Please join on time, with a stable internet connection and any materials agreed in advance (for example, your CV). Sessions start and end at the scheduled time.

Limitation of liability

To the extent permitted by law, our liability for any claim relating to a session is limited to the amount you paid for that session.

Contact

Questions about these terms? Email thecrewacademyy@gmail.com.